Questions or Complaints

Questions or Complaints

We value communication and feedback from parents and caregivers. If you have any questions or complaints, please follow these guidelines:

  1. Don’t wait until the concern becomes a serious problem. Act immediately. Take your question or complaint to the person it concerns.
  2. If you’re not satisfied, discuss the matter with a senior teacher at the appropriate level of the school. This could be the Assistant Principal, the Deputy Principal, or, if necessary and you are still dissatisfied, the Principal
  3. If the complaint is about a staff member it will be dealt with under the school policy regarding Complaints Against Employees.
  4. If the complainant wishes, or if the Principal judges the complaint to be a serious one, the next step is to put the complaint in writing to the Principal. The Principal will then investigate the matter. The complainant will be informed of any progress or outcomes of the Principal’s investigation as soon as possible.
  5. If the complainant remains dissatisfied, then the complaint should be sent in writing to the Board of Trustees. The Chairperson of the Board of Trustees will acknowledge receipt of the complaint, discuss the matter with the Principal and investigate the complaint further. If appropriate the Chairperson of the Board of Trustees will arrange a meeting of all interested parties to resolve the matter. The result of the investigation will be reported to the complainant as soon as possible.